Security, privacy and compliance for global e-commerce sellers
Connect your catalogs and data to our AI-platform with military-grade encryption, strict access controls, and full adherence to international data privacy standards.
Four pillars that hold our platform together
Security, compliance, privacy, and reliability — engineered as one system, not bolted on later.
End-to-end encryption, role-based access, SSO, and continuous testing keep your catalogs, images, and sales data protected at every layer.
Clear security documentation and data-processing agreements give your legal and security teams what they need.
You stay in control of your data. Exercise full data subject rights and choose how your content is used in our AI features.
A 99.9% uptime SLA, transparent live status, and a published uptime guarantee — so AI workflows keep running when your business needs them.
Security
End-to-end encryption, role-based access, SSO, and continuous penetration testing protect every layer of your data.
Compliance
Clear security documentation and data-processing agreements give your legal and security teams what they need.
Privacy
You stay in control of your data. Exercise full data subject rights and choose how your content is used in our AI features.
Reliability
A 99.9% uptime SLA, transparent live status, and a published uptime guarantee — so AI workflows keep running when your business needs them.
Security at a glance
A layered approach that protects seller data from the moment it enters our platform to the moment it leaves.
Encryption
Every connection to 24.online is encrypted in transit, and your stored data — catalogs, product images, descriptions, and sales feeds — is encrypted at rest with managed keys.
Access Control
Access is governed by role-based permissions and SSO, so only the right people on your team and ours can reach the right data — and every action leaves an audit trail your admins can review or export.
Vulnerability Testing
We test ourselves the way attackers would and act quickly on every reported vulnerability.
Policies and documents you can verify
Clear policies, honest statuses, and the documents your legal and security teams need to move fast.
We define clear protocols for how we collect, process, and protect your marketplace data, ensuring total transparency in our operations.
Our services use cookies strictly for performance analytics and essential platform functionality, with no tracking for third-party advertising purposes.
We process your product catalogs, imagery, and listing feeds with strict isolation, ensuring your data is never used to train global public models.
Your data, your rights
- ✓ Access your personal data
- ✓ Export your account information
- ✓ Correct inaccurate listings or records
- ✓ Request permanent data deletion
- ✓ Withdraw consent for processing
How we use your data with AI
Three direct answers to the questions sellers ask us most often.
We don't train on your content by default
Your product catalogs, images, descriptions, and sales feeds are not used to train our underlying AI models. On Enterprise plans, you can sign explicit agreements that further restrict any data use, and on free and self-service plans you can opt out in your account settings.
A short list of vetted sub-processors
AI features run on infrastructure provided by a small set of vetted vendors covering hosting, model inference, and storage. Each vendor is bound by data processing terms aligned with our own commitments to you.
Opt out and delete on your terms
You can disable AI improvements based on your content at any time, request deletion of your data, and confirm removal from active systems within the timelines set out in our policy. We keep an audit log of these requests so your team can demonstrate compliance.
RELIABILITY YOU CAN PLAN AROUND
Real numbers, a live status page, and a guarantee that holds us accountable.
SSO
Seamless login with SAML and OIDC integrations.
Access Control
Granular roles and groups for team management.
Audit Logs
Detailed activity tracking with easy export options.
Data Residency
Custom DPA and region-specific data hosting.
Live system status
Track every service in real time — AI Listings, Photos, Infographics, API, and integrations. Subscribe to incident alerts and follow scheduled maintenance windows.
Talk to security team
Discuss our security practices and custom deployment needs.
How we protect seller data, step by step
A clear view of how your information moves through 24.online — from the moment you connect a catalog to the moment data is removed.
Catalog Connection
Your marketplace catalog is securely connected via encrypted API. No credentials are stored on our servers.
Data Processing
AI analyzes your listings in isolated environments. Each seller's data is strictly separated from others.
Content Generation
Optimized titles, descriptions, and keywords are generated without exposing your data to third parties.
Secure Storage
All data is encrypted at rest using AES-256 and in transit using TLS 1.3 protocols.
Data Removal
When you disconnect, all associated data is permanently deleted within 30 days per our retention policy.
Trusted Infrastructure
THE VENDORS THAT HELP US SERVE YOU
A short, transparent list of the partners we rely on — and how we keep you informed when it changes.
We work with a small group of vetted sub-processors to run the platform — covering cloud hosting, AI infrastructure, email delivery, analytics, and payments. Every vendor is bound by data processing terms aligned with our own commitments to you. When we add or replace a sub-processor, we publish the change in advance, and customers subscribed to updates receive a notification before the change takes effect.
Current categories
- Cloud hosting & storage
- AI model infrastructure
- Email & transactional delivery
- Product analytics
- Payments & billing
- Customer support tooling
Explore Our Trust Center
Access detailed security documents, policies, and reports. Request NDA-protected items directly through our portal.
Documents
DPA & Security Overviews
Policies
Privacy & AI Ethics
Reports
Audit & Security Logs
Everything in one place — the Trust Center
Your single source of documents, policies, and reports. Public materials are downloadable on the spot; sensitive items are available under NDA on request.
Responsible AI Training
We do not train our generative models on your private seller data, inventory metrics, or campaign performance history.
Content Transparency
Every AI-generated listing description and image is metadata-tagged to ensure clear disclosure to marketplaces.
Fact-Based Optimization
Our AI agents operate within strict guardrails to prevent hallucination of product features or specifications.
TRUSTED BY SELLERS WHO CAN'T AFFORD TO COMPROMISE
From global enterprise brands to fast-growing private label sellers — teams choose 24.online because the controls match the ambition.
FREQUENTLY ASKED QUESTIONS
We employ AES-256 encryption at rest and TLS 1.3 in transit for all marketplace assets. Learn more about our technical safeguards in our encryption standards documentation.
Access is strictly limited via role-based access control (RBAC) and audited by our security team. Our access policy ensures only essential personnel can view metadata.
No. Your proprietary catalog content is strictly segregated and never used to train public or shared models. View our AI data privacy commitment.
We offer data residency options allowing you to pin your workspace to specific regions. Check our data residency guide for available locations.
We provide a permanent data wipe procedure initiated upon request or subscription termination. Details are available in our retention policy.
Our incident response protocol mandates direct, timely notification to all affected accounts. See our incident response plan.
We access only the read-only catalog and sales performance data necessary for AI optimization. Learn more about our API security scope.
Yes, we support enterprise-grade SSO and provide standard or custom DPA agreements. Contact us via our enterprise sales portal.
We maintain immutable backups for disaster recovery to ensure your business continuity. Read our recovery protocols.
Your data is locked down — so you can focus on selling.
24.online uses end-to-end encryption, SOC 2-compliant infrastructure, and strict access controls to keep your product data, API keys, and marketplace credentials safe around the clock.
End-to-end encryption · SOC 2 compliant · GDPR ready · 99.9% uptime